CALI responded to the independent review of the Life Insurance Code of Practice (Life Code).
Our submission supports evolving the Life Code to provide the right protections for customers in an accessible, understandable way. This includes protections for people experiencing vulnerability, financial hardship, or mental ill-health.
Our submission also highlights areas where clearer language, simpler structure, and better alignment with the law could improve understanding, consistency, and confidence for customers, without reducing existing protections.