A stronger Life Insurance Code of Practice
Australia's life insurers are strengthening the Life Insurance Code of Practice (Life Code) to better support customers, improve transparency and enhance accountability.
What the changes mean for customers
CALI CEO Christine Cupitt shares an overview of the industry’s response to the recommendations for change.
Our response to the recommendations for change
A summary of key commitments, what they mean for customers and the next steps.
The industry’s detailed response to the recommendations for change.
View our announcement of the industry’s response to the recommendations for change.
A summary of our response to the recommendations for change.
What's changing?
More compassionate support in challenging times
Better support for mental heath
Improved access and inclusion for First Nations customers
Clearer information and greater transparency of how insurers meet their commitments
What happens next?
We will now start detailed planning, consultation and preparations for redrafting the Life Code.
For more complex matters, we will establish four priority workstreams to carefully consider recommendations on mental health, claims handling, First Nations and funeral insurance.
About the Life Code review
The independent reivew of the Life Code commenced in October 2025 and involved extensive consultation with consumer advocates, regulators, industry and people with lived experience.
To learn more about the Life Code review, visit their website.