Our Policies

Mental health

CALI is committed to taking extra care to support Australians with a mental health condition.

We recognise that some of our members’ customers may experience vulnerability due to a mental health condition. Our members are committed to treating these customers (and their family, carer or support person as applicable) with empathy, compassion and respect.

The Life Insurance Code of Practice (Life Code) sets out specific obligations to providing these customers with extra support, making claims and assisting anyone who has previously lived with a mental health condition to still access a life insurance policy.