Department/Organisation: Treasury
CALI believes a fair, equitable and sustainable external dispute resolution service is critical for consumer trust and confidence in the financial services sector.
CALI supports the Australian Government’s plan to make clear the jurisdictional boundaries of the Australian Financial Complaints Authority (AFCA) for superannuation complaints, in particular those relation to life insurance in superannuation.
CALI believes complaints relating to superannuation (including group life insurance) should be heard within the superannuation jurisdiction. The superannuation jurisdiction time limits should be extended to 6 years.